Store Policies

Store Policies:

*Please note, some of these policies are also listed with my YYMN pricing here

I am licensed to knit the Evie Pants AIO pattern at this time, with more licenses to come in the future.  If there is a specific pattern you would like, please let me know and I can look into licensing options for the item you want.

*Turnaround time for custom knitted items depends on many factors.  The time it takes me to knit your item, make all of the finishing touches, wash and lanolize, etc, but it also depends on the time it takes me to dye your yarn (if purchasing yarn from me, MYMN), or for your yarn to get to me (if YYMN), where your item is on my customs list, and shipping time back to you.  Please allow ample time for your custom item to be hand knit, finished and shipped.  An estimate on when you should expect finished pictures will be sent to you once we have worked out all of the details of your custom.

*Turnaround time for custom shirts and custom dyed yarn is approximately 2-3 weeks.  If I have everything I need to complete your custom on hand, it will take less time, if I have to order supplies, it will take more time.  Hand painting a custom designed shirt involves drawing your design, making the screen, painting your shirt and allowing at least 72 hours for the paint to dry before shipping.  Custom hand dyed/painted yarn involves prepping, dyeing, washing, drying, and reskeining.  An estimate of your items finish date will be given when all custom details have been worked out.

*No returns on custom items will be accepted, except in the case of extreme misrepresentation or mistakes on my part.  Improper measurements, growth spurts or felting due to improper washing is not my error.  Please measure your child properly to ensure the right fit.  If you have questions about how to properly measure your child for a knit diaper cover, please contact me at borncrunchy@gmail.com and I will be happy to assist.  If there is a misrepresentation on my part or a flaw in the knitting, please contact me within 7 days of receipt of your item to discuss repairs or refunds.

*Deposits for custom items are non refundable.  Payment for your finished item is expected to be made within 1 week of your completion email.  If for whatever reason you cannot complete payment when your item is finished, please contact me and we can work out payment arrangements.  If you do not contact me within 2 weeks of completion to make a payment or to make payment arrangements, your item will listed for sale.

*Shipping charges are non refundable.  I try to ship within 48 hours, but with 3 small children at home, sometimes life gets in the way.  If for any reason I cannot ship within 48 hours, I will let you know and I hope you will understand.  I can only ship to Canada on Thursdays.  If this is a problem, please let me know and I will try to accommodate your needs.

*My knitted items are almost always 100% wool.  They need special care when washing to avoid shrinking and felting.  Please hand wash in lukewarm water with gentle soaps or wool wash, very little agitation, and lay flat to dry.  If you have any questions about how to wash or lanolize your new woolies, please contact me.  Your new woolies will come to you freshly washed and lanolized in Ewe Need it, Doodlebug FO.

*Hand dyed and hand painted yarns are available on your choice of base.  If you want a base that I do not have in stock, please allow time for me to order it, and have it shipped to me.  I use both food grade dyes and professional acid dyes, and sometimes a combination of the two, depending on your preference, and the colorway I am trying to create.  All of my yarns are heat set for colorfastness, and hand washed in Ewe Need it, Doodlebug FO before they are hung up to dry.  If you prefer an unscented wool wash, please be aware that your yarn will come to you with a slight vinegar and sheep smell to it from the dyeing process.  This is hard to avoid, although I do my best to get out the wools natural sheepy scent and the vinegar scent from the dyes. 

If you have any questions, please feel free to email me at borncrunchy@gmail.com, and I will get back to you as soon as possible, usually within 24 hours.